website is associated with the third party logistics/courier services partner
to deliver the products ordered online.
The Website does not offer delivery options for its
products (‘Products’) and only provides necessary backend infrastructure, like
email support, order management system, etc., for capturing the order details
placed on the listed products of the sellers. There is no option for Cash on
Delivery for chemical products and you will pay the entire money which includes
the cost of the chemical product, Website Services Charges, Applicable Taxes
and Delivery charges. Depending on the weight of the product and its packaging,
Logistics/Courier/Delivery charges will be automatically calculated. The weight
of the product shall include the weight of the packaging of the product as
Note: Cash on Delivery is not available on Chemicals, Cash on Delivery option is available for some of
the Equipments / Instrument products wherever the manufacturer / dealer is
ready to supply on this condition. Orders placed by Buyers/Users will be intimated via
an email notification (provided during registration) to the Business Members
for packaging and dispatch of product to the end Buyers.
On receipt of the Order, the seller will
make the products ready for dispatch along with corresponding packing slip
in favor of buyer within 6 hours.
Seller will provide the Invoice to the
Buyer by placing it inside the package.
In case of delay, the seller shall inform
Marketsaltz, along with the expected time of dispatch (not more than 72
hours), so that the Buyer may be appropriately informed.
In case Business (Seller) fails to make
the product ready for dispatch within the period as stipulated period of
72 hours, Marketsaltz has the right to cancel the order without any
The Seller shall arrange package and
dispatch the product strictly as per the Chemical Industry standards and
Once the purchased product is received
and confirmed by the buyer with respect to the quality, measurement and
other parameters in the product description, Marketsaltz shall release the
applicable payment within 2 working days from confirmation receipt.
For Chemical products, It is strictly mandated that
the packaging has to be adhered to the packaging standards of the respective
countries to which the Products shall be shipped. All international shipments
might have additional variable costs. This will be informed by the logistics
team and Buyers shall cooperate and coordinate with the Logistics team for safe
delivery of shipment.
If the seller cannot meet shipping and packaging
standards, then Marketsaltz will assist the Seller for packaging as per the
standards and an additional charge will be levied for this service that will be
informed by Marketsaltz to the seller at the time of the packaging process. The
fees will be deducted while crediting the product money into the seller’s
account. For more information on the packaging standards, please visit the
below links which are applicable to your respective countries.
The seller shall be responsible for providing all
the documentation required to export the product. The Seller shall coordinate
with the logistics team for all the required documentation to export the
product and for the smooth transfer of ownership to the Buyer.
Marketsaltz will be responsible for the door to door
delivery of the product subject to all the necessary paper work provided by the
Shipment delivery estimates
Standard delivery orders are typically delivered
within 3 to 4 business days from the date of confirmation of the order by the
Website. If We are experiencing a high volume of orders, or if Your order
contains custom products, your order may take longer to be delivered. If Your
order is expected to be delayed, one of our logistics and operations executives
shall get in touch with You within 24 hours from the date of confirmation of
the order, to provide an accurate timeline for delivery of Your order.
Shipment Confirmation and Order Tracking
You will receive an email communication with a
shipment confirmation once Your order has shipped. You will receive a ‘Tracking
Number’ in the said email, and instructions regarding how to track Your order.
Return upon Delivery
The order is designated as ‘Complete’ once it is
delivered to the delivery address of the Member. In the event that a User
desires return of an order, the User may submit a return request to the
delivery executive and return the product, subject to fulfillment of
condition(s) mentioned in the Returns, Refund and Cancellation Policy, and
subject to approval by the marketsaltz Website.
marketsaltz is a B2B platform where buyers and sellers of Chemicals, Pharma APIs, Lab Consumables, Equipment's can find each other. We want to give all medicine makers worldwide access to high-quality pharmaceutical ingredients. Inspired by companies such as Amazon, we make the market of Chemicals, API suppliers more transparent.
We value our customers’ privacy & confidentiality of information, and have highly secured online transactions. To achieve this we have industry recommended site lock & https in place. We have a dedicated Toll-free number to support customers who buy chemicals online. Open policies and Terms & conditions are drafted in mutual benefit and have a genuine return policy when the need arises. Lastly, considering our busy life style and latest trends, we have made our website mobile responsive, make use of M-commerce to buy chemicals on the go. Whenever you buy chemicals online you save time,effort and above all lets you stay focused at work leaving behind worries.
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