Refund Policy page

REFUND POLICY

Disclaimer: In the event of any discrepancy or conflict, 

Most items purchased from sellers listed on marketsaltz.com are returnable within the return window, except those that are explicitly identified as not returnable. 

For the products that are returned by the customer, the refund is issued to the original payment method or to the bank account, the details for making such refund and the timelines are detailed in the refund policy.

Marketsaltz (hereinafter referred to as ‘the Website’ / ‘the Company’ or ‘Us’) follows a strict Refund Policy that has been made to ensure that you as an Academic Institutions/Business user do not have any problems and have a seamless experience.

1. Chemicals Return Policy

Cancellations

Cancellation of order can take place by the Website if the seller does not make the product ready for dispatch to the buyer within a period of 72 hours from the time of order confirmation by the buyer.

Returns and Replacements

The Company shall entertain requests for return of products if the buyer complains about the quality and/or the quantity of the product(s) in the order along with sufficient proof of the validity of such complaint within 72 hours from receipt of the order. Once the Company agrees to the return request and approves the same, the seller shall dispatch a new product free of cost and bear the shipping charges for the same.

Refunds

If the buyer is not satisfied about the quality/quantity of the product(s) in the order along with sufficient proof of the validity of such complaint and does not agree for a return and replacement within 72 hours from receipt of the order vide email along with order number at support@marketsaltz.com, then the Company shall refund the entire amount to the buyer. The seller shall pay the service fees to the Company along with an explanation letter for the discrepancy in the order.

Every refund shall be made directly into the bank account of the buyer which the buyer has used to make the payment online and shall be processed within T+3 working days from the date of request for refund.

The Company has the sole discretion to assess each case on its own, separately.

2. Equipments / Instrument products are returnable within the applicable return window if you’ve received them in,

a  condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on marketsaltz.com.

3. If you report an issue with your Equipment / Instrument, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with marketsaltz through marketsaltz.com manufacturer / dealer (The Seller) support services. a resolution will be provided based on the technician's evaluation report.

4. Return will be processed only if: 

a. it is determined that the product was not damaged while in your possession;

b. the product is not different from what was shipped to you;

c. For Equipment / Instruments, the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

5. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. marketsaltz shall not be liable in any manner for any misuse or usage of such information.

6. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

7. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement against your complain with proof, as per Return Policy applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

8. Equipment / Instrument Products may be eligible for replacement only if the same seller has the exact same item in stock. 

9. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you and the product will be return back to seller.

10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

11. For Equipments / Instruments the return window would be 10 days from the date of receipt of the order at Buyers place.

12. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Marketsaltz reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

SHIPPING POLICY

______________ 

Shipping Responsibilities

Marketsaltz website is associated with the third party logistics/courier services partner to deliver the products ordered online.

The Website does not offer delivery options for its products (‘Products’) and only provides necessary backend infrastructure, like email support, order management system, etc., for capturing the order details placed on the listed products of the sellers. There is no option for Cash on Delivery for chemical products and you will pay the entire money which includes the cost of the chemical product, Website Services Charges, Applicable Taxes and Delivery charges. Depending on the weight of the product and its packaging, Logistics/Courier/Delivery charges will be automatically calculated. The weight of the product shall include the weight of the packaging of the product as well.

Note: Cash on Delivery option is available for some of the Equipments / Instrument products wherever the manufacturer / dealer is ready to supply on this condition.

Orders placed by Buyers/Users will be intimated via an email notification (provided during registration) to the Business Members for packaging and dispatch of product to the end Buyers.

i. On receipt of the Order, the seller will make the products ready for dispatch along with corresponding packing slip in favor of buyer within 6 hours.

ii. Seller will provide the Invoice to the Buyer by placing it inside the package.

iii. In case of delay, the seller shall inform Marketsaltz, along with the expected time of dispatch (not more than 72 hours), so that the Buyer may be appropriately informed.

iv. In case Business (Seller) fails to make the product ready for dispatch within the period as stipulated period of 72 hours, Marketsaltz has the right to cancel the order without any further delay.

v. The Seller shall arrange package and dispatch the product strictly as per the Chemical Industry standards and IATA.

vi. Once the purchased product is received and confirmed by the buyer with respect to the quality, measurement and other parameters in the product description, Marketsaltz shall release the applicable payment within T+2 days.

International Shipping

For Chemical products, It is strictly mandated that the packaging has to be adhered to the packaging standards of the respective countries to which the Products shall be shipped. All international shipments might have additional variable costs. This will be informed by the logistics team and Buyers shall cooperate and coordinate with the Logistics team for safe delivery of shipment.

If the seller cannot meet shipping and packaging standards, then Marketsaltz will assist the Seller for packaging as per the standards and an additional charge will be levied for this service that will be informed by Marketsaltz to the seller at the time of the packaging process. The fees will be deducted while crediting the product money into the seller’s account. For more information on the packaging standards, please visit the below links which are applicable to your respective countries.

• http://www.iip-in.com

• http://www.asianpackaging.org/

• http://www.worldpackaging.org/i4a/pages/index.cfm?pageid=1#&panel1-4

• https://www.iopp.org/i4a/pages/index.cfm?pageID=1

• http://aipack.com.au/

• http://www.iom3.org/

• http://www.ipsa.org.za/

• http://www.jpi.or.jp/english/

The seller shall be responsible for providing all the documentation required to export the product. The Seller shall coordinate with the logistics team for all the required documentation to export the product and for the smooth transfer of ownership to the Buyer.

Marketsaltz will be responsible for the door to door delivery of the product subject to all the necessary paper work provided by the Seller.

Shipment delivery estimates

Standard delivery orders are typically delivered within 3 to 4 business days from the date of confirmation of the order by the Website. If We are experiencing a high volume of orders, or if Your order contains custom products, your order may take longer to be delivered. If Your order is expected to be delayed, one of our logistics and operations executives shall get in touch with You within 24 hours from the date of confirmation of the order, to provide an accurate timeline for delivery of Your order.

Shipment Confirmation and Order Tracking

You will receive an email communication with a shipment confirmation once Your order has shipped. You will receive a ‘Tracking Number’ in the said email, and instructions regarding how to track Your order.

Return upon Delivery

The order is designated as ‘Complete’ once it is delivered to the delivery address of the Member. In the event that a User desires return of an order, the User may submit a return request to the delivery executive and return the product, subject to fulfillment of condition(s) mentioned in the Returns, Refund and Cancellation Policy, and subject to approval by the marketsaltz Website.