Disclaimer:In the event of
any discrepancy or conflict,
Most items purchased from
sellers listed on marketsaltz.com are returnable within the return window,
except those that are explicitly identified as not returnable.
For the products that
are returned by the customer, the refund is issued to the original payment
method or to the bank account, the details for making such refund and the
timelines are detailed in the refund policy. Marketsaltz (hereinafter referred to
as ‘the Website’ / ‘the Company’ or ‘Us’) follows a strict Refund Policy that
has been made to ensure that you as an Academic Institutions/Business user do
not have any problems and have a seamless experience.
1.Chemicals Return Policy
of order can take place by the Website if the seller does not make the product
ready for dispatch to the buyer within a period of 72 hours from the time of
order confirmation by the buyer.
Returns and Replacements
Company shall entertain requests for return of products if the buyer complains
about the quality and/or the quantity of the product(s) in the order along with
sufficient proof of the validity of such complaint within 72 hours from receipt
of the order. Once the Company agrees to the return request and approves the
same, the seller shall dispatch a new product free of cost and bear the
shipping charges for the same.
the buyer is not satisfied about the quality/quantity of the product(s) in the
order along with sufficient proof of the validity of such complaint and does
not agree for a return and replacement within 72 hours from receipt of the
order vide email along with order number at firstname.lastname@example.org, then
the Company shall refund the entire amount to the buyer. The seller shall pay
the service fees to the Company along with an explanation letter for the
discrepancy in the order.
refund shall be made directly into the bank account of the buyer which the
buyer has used to make the payment online and shall be processed within T+3
working days from the date of request for refund. The
Company has the sole discretion to assess each case on its own, separately.
2.Equipments / Instruments Return Policy
/ Instrument products are returnable within the applicable return window if
you’ve received them in, a condition that is
physically damaged, has missing parts or accessories, defective or different
from their description on the product detail page on marketsaltz.com.
2.If you report an issue with your
Equipment / Instrument, we may facilitate scheduling a technician visit to your
location. This visit is scheduled by placing an order with marketsaltz through
marketsaltz.com manufacturer / dealer (The Seller) support services. A
resolution will be provided based on the technician's evaluation report. 3.Return will be processed only
if: a.it is determined that the
product was not damaged while in your possession; b.the product is not different
from what was shipped to you; c.For Equipment / Instruments, the
product is returned in original condition (with brand’s/manufacturer's box, MRP
tag intact, user manual, warranty card and all the accessories therein).
4.If you wish to return an
electronic device that stores any personal information, please ensure that you
have removed all such personal information from the device prior to returning.
marketsaltz shall not be liable in any manner for any misuse or usage of such
5.Products may not be eligible for
return in some cases, including cases of buyer's remorse such as incorrect
model or color of product ordered or incorrect product ordered.
6.Products marked as
"non-returnable" on the product detail page cannot be
returned. However, in an unlikely event of damaged, defective or wrong
item delivered to you, we will provide a full refund or replacement against
your complain with proof, as per Return Policy applicable. We may contact you
to ascertain the damage or defect in the product prior to issuing
refund/replacement. We reserve the right to pick up the product to ascertain
the damage or defect in the product prior to issuing refund/replacement.
7.Equipment / Instrument Products
may be eligible for replacement only if the same seller has the exact same item
8.If the replacement request is
placed and the seller does not have the exact same product in stock, a refund
would be issued to you and the product will be return back to seller.
9.Products purchased by
international customers are not eligible for returns. However, orders made by
international customers are eligible for refunds.
10.For Equipments / Instruments the
return window would be 10 days from the date of receipt of the order at Buyers
11. In the event customers are
found to misuse the return policy by excessively returning, or cancelling or
not accepting the orders placed, Marketsaltz reserves the right to warn and/or
suspend and/or block and/or terminate such customer accounts, as necessary.
marketsaltz is a B2B platform where buyers and sellers of Chemicals, Pharma APIs, Lab Consumables, Equipment's can find each other. We want to give all medicine makers worldwide access to high-quality pharmaceutical ingredients. Inspired by companies such as Amazon, we make the market of Chemicals, API suppliers more transparent.
We value our customers’ privacy & confidentiality of information, and have highly secured online transactions. To achieve this we have industry recommended site lock & https in place. We have a dedicated Toll-free number to support customers who buy chemicals online. Open policies and Terms & conditions are drafted in mutual benefit and have a genuine return policy when the need arises. Lastly, considering our busy life style and latest trends, we have made our website mobile responsive, make use of M-commerce to buy chemicals on the go. Whenever you buy chemicals online you save time,effort and above all lets you stay focused at work leaving behind worries.
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